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  • Showroom / Warehouse Address
    9617 West Grand Ave, Franklin Park, IL 60131, USA
    No Tax on Orders Shipped Outside IL
    We Ship Worldwide!

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  • Please Call Us! 847-455-1974Need Help? 877-220-8658

Return Policy

 

Terms and Conditions of Sale and Return Policy:

Read these terms carefully to avoid any misunderstanding after your purchase!

  • Keep the boxes! Any item that needs to be serviced, exchanged or refunded MUST be sent to us with its original manufacturer carton with matching serial number and then double boxed. Please do not write on the original manufacturer carton. Otherwise we will not be able to repair, exchange or refund for the item.
  • Except for Camcorders, TVs and Cell phones we will exchange or refund for defective items within the first 30 days.
  • All products we sell, except Camcorders, TVs and GSM Cell phones, come with a limited one-year warranty (90 days labor, 1 year parts) and in such cases the product will be repaired without repair fees.
  • Multi-System TVs come with a 90 day labor and 1 year parts warranty. Shipping fees are not refundable and are not covered under warranty.
  • Our 5 year warranty on voltage transformers was implemented on March 12, 2011. Any purchases for a voltage transformer made before that date are covered under the warranty in place at time of purchase which was 90 days parts and 1 year labor. Shipping fees are not refundable and are not covered under warranty.
  • After 30 days of purchase we do not exchange or give refunds for any item we sell.
  • Non-defective items that are returnable are subject to a minimum 10% restocking fee or the current selling price, whichever is lower.
  • Cell phones, Camcorders are only exchangeable for same model within 14 days, no refunds. The manufacturer may provide support after 14 days.
  • All items we sell are for normal home use. Using items for other purposes will void the warranty.
  • Altering the product physically will void any warranty.
  • Any item that needs to be serviced, exchanged or refunded must be sent to us freight paid by customer.
  • Deliveries are made during working hours Monday to Friday. Saturday delivery is available at an extra cost.
  • Deliveries are to curb side for large packages such as major appliances, TVs 42" and larger and other special freight deliveries. Smaller packages deliver to your door.
  • UPS, FEDEX and other shippers we use do not deliver inside homes unless you pay extra.
  • No price matching can be honored once the order has been confirmed.
  • Shipping charges are usually non-refundable as we cannot reclaim these fees from shipping companies. But in cases where the shipping company is at fault we will refund the fees entirely or partially depending on the circumstances.
  • Buyer is totally responsible to pay for any duties, taxes, customs and other clearance fees for orders shipped outside the USA.
  • International orders are subject to approval by our shipping department and can be cancelled at our discretion. We will email the customer in case the order cannot ship and provide the reason why.
  • We do not offer any type of insurance or warranty for damage caused to personal property or items used in conjunction with the products we sell.
  • Special orders cannot be cancelled and cannot be sent back for refund.
  • We request customer to report damage to any shipment/item at the time of delivery. That will expedite the claims process with the shipping carrier.